Like it or not, the people you hire will be the face of your company. As such, they will have a tremendous effect on your overall success story. Their interactions with your customers will determine whether you succeed or fail. Because unhappy employees will make unhappy customers. And unhappy customers will go somewhere else.
As a business owner, you need to attract the right people to work for your organization. And the right people want to work for someone who takes an interest in their employees and provides a positive work environment. Sam Walton identified taking care of his employees as the “most important single ingredient of Wal-Mart’s success.” It is that important.
So, if you have unhappy customers, look to your employees. Are you taking care of them, or are you neglecting your most valuable asset?